Return an Item
If you have simply changed your mind about any item ordered and wish to return it, then in line with Distance Selling Regulations you can do so providing you inform us of your decision within 14 days of receipt.
Once you have informed us of your decision to return an item, you have 14 days to do so at your own expense. Once the item is received at Whittingtons central distribution center, we will issue a full refund for the value of the goods returned. Returns are governed by the following policies
- Your return request must be received within 14 days of receipt of goods. Unfortunately we cannot accept return requests made outside of this period.
- We cannot use our courier to collect goods. You must arrange for the goods to be returned to us, and ensure that you have adequate insurance
How To Return an Item
If you have ordered your items online and wish to return them, you can do so from your order history page online. This is accessible by logging into your account and visiting the returns section on the account page
From this page follow the simple instructions to submit your returns request.
If your request is approved you will receive an email that contains your returns documentation, along with instructions for returning the item to us. You can also login to your account at any time to check the status of your returns requests, and download your returns documentation.
Please do not return items to us until you receive this email.
If you do not receive an email into your main inbox, please check your junk mail.