Delivery Information
Your final delivery charge will be calculated during the checkout process and is dependent on a number of factors including your location, order value and the type of products ordered. The following page provides information on the different delivery options that we are able to offer
- Delivery starts from £3.95 for small items
- Free Delivery is available on all Orders over £100*
- We offer a free Click & Collect service to a growing set of locations across the UK
- We ship all across the UK & to over 30 European countries**
- Our standard delivery is 3-5 working days however we offer a next day delivery service subject to our current cut off time (please see below).
- Can't be in during the week? We offer a Saturday delivery service***
* free delivery is only available to the UK mainland and there maybe be some exclusions on certain products to certain postcodes including the Scottish Highlands.
** we can only ship non bulky & non fragile items to EU destinations, prices are quoted per box.
*** There may be exclusions on certain large items like garden furniture.
Couriers & Tracking
In order to provide the best service across the UK & Worldwide for our varied mix of products and sizes, we use a variety of different couriers. We currently use
- Hermes
- DPD
- DHL
- Yodel
- Tuffnells
- Translink Express
UK Mainland Zone 1 Delivery
Our standard shipping services can take 3-5 days to despatch. During busier times leading up to key events like Valentines, Mothers Day & Christmas please bear with us. This service covers all areas of England, Wales & Lower areas of Scotland, once despatched shipping will take 24 hours, for areas of the UK futher away (i.e. The Scottish Highlands & Islands, Northern Ireland etc.) deliveries can take 2-3 days and other European countries could be longer still. Please note that certain large or bulky items may take 48 hours to deliver regardless of the location. We will contact you before dispatch about any items.
| Cart Contents | Delivery Charge |
|---|---|
|
Small Items Under £100 Excludes bulky items, fragile items and heavy items such as glassware, stones, living vases, floral foam. |
£3.95 |
|
Standard Items Under £100 Excludes bulky items, fragile items and heavy items such as glassware, stones, living vases, floral foam. |
£5.99 |
|
Oversize Items Under £100 This includes large garden furniture, arches, trees and other items that go by large courier or pallets |
£8.99 |
| Any Items over £100 | Free |
Express Delivery
Available in England, Wales & Lower areas of Scotland. Express orders are typically dispatched on the same day (if ordered before our cut off time of 3pm) on an overnight delivery. Your delivery date will be shown during the checkout. Please note that certain large or bulky items may take 48 hours to deliver. We will contact you before dispatch about any items.
Excludes bank holidays, some scottish deliveries may take longer than 24 hours to deliver
| Order Value | Delivery Charge |
|---|---|
| Orders under £100 | £9.95 |
| Orders Between £100 & £200 | £7.99 |
| Order over £200 | £4.99 |
Saturday Delivery
Our saturday delivery service is only available in England & Wales. We can also only offer saturday delivery for orders delivered by courier. For oversize orders and those delivered by pallet we offer saturday deliveries by quotation only.
Typically Saturday deliveries happen between the hours of 8am and 12noon. Please note that weekend deliveries are not guaranteed to arrive on that day and subject to service capacity at the local depot.
Please note that certain large or bulky items may not be available on a weekend delivery service. We will contact you about any items.
| Order Value | Delivery Charge |
|---|---|
| Orders under £100 | £9.95 |
| Orders Between £100 & £200 | £14.99 |
| Orders Between £200 & £300 | £19.99 |
| Order over £300 | Quotation Only |
UK Zone 2
| Contents | Cost |
|---|---|
| Standard Items | £8.99 for ever £150 spend |
| Oversize Items | £14.99 for ever £150 spend |
| Pallet Sized Items | £50.00 for ever £500 spend |
Click and Collect
Orders can be collected free of charge from our North Leicester Distribution Centre or Click & Collect Partners.
If you would like to Click & Collect your order just place you order online and select collection from the relevant location when you are checking out.
We visit our Click & Collect partners once a week on the day shown at each location, so may have to wait up until a week for your order to reach its collection point. You need to place your order before 3pm on the Last Order Day in order for it to be picked, packed and delivery to the branch for the relevant delivery day
European & International Delivery
We can ship to a select number of European & International locations. Costs for this vary and are quoted on a per box basis. If you would like further information on the costs associated with our country please call our offices.
Please note that European & International shipments are not insured or guaranteed and we do not cover any damages.
Shipping of Glass Items
If you are ordering glass items for an event please ensure that you have left plenty of time to get the goods to you. Due to the fragile nature of these items, it is inevitable that breakages will occasionally occur during transit.
We are always happy to replace damaged items free of charge or provide a full refund for the item which ever is appropriate, but you must ensure that you give us reasonable chance to do this.
Shipping of Bulky Items (e.g. Garden Furniture)
Some large / bulky items (like garden furniture) may be subject to a few shipping restrictions. There may be certain postcodes (for example some in the Scottish Highlands & Islands) that are subject to extra charges. There may also be certain items that require an premium for weekend delivery or 24hour services.
Signing for your order
All deliveries will require a signature. You should check that you have received the correct number of parcels before signing for the order.
If you are missing parcels only sign for the ones that you have received. If the boxes appear damaged in anyway you should sign for them as damaged or refuse them.