Delivery Information
Your final delivery charge will be calculated during the checkout process and is dependent on a number of factors including your location, order value and the type of products ordered. The following page provides information on the different delivery options that we are able to offer
- Delivery starts from £3.95 for small items
- Free Delivery is available on all Orders over £100*
- We offer a free Click & Collect service to a growing set of locations across the UK
- We ship all across the UK & to over 20 European countries**
- Can't be in during the week? We offer both a Saturday & Sunday delivery service***
* free delivery is only available to the UK mainland and there maybe be some exclusions on certain products to certain postcodes including the Scottish Highlands.
** we can only ship non bulky & non fragile items to EU destinations, prices are quoted per box.
*** There may be exclusions on certain large items like garden furniture.
Saver Delivery
For those small orders within England, Wales and Lower areas of Scotland, we offer a Saver delivery service. This service uses Royal Mail are we can't guarantee any dispatch or postage times. This service is typically for orders where your basket contains small sized items. Eg. pins, balloons, confetti etc and offers a reduced rate of £ 3.95
Express As Standard
We offer a same day despatch on all orders where customers do not choose the saver option. All orders placed before 12noon on this service will be dispatched on the same day they were placed. Usually (and this includes all areas of England, Wales & Lower areas of Scotland) shipping will take 24 hours, for areas of the UK futher away (i.e. The Scottish Highlands & Islands, Northern Ireland etc.) deliveries can take 2-3 days and other European countries could be longer still. Please note that certain large or bulky items may take 48 hours to deliver regardless of the location. We will contact you before dispatch about any items.
| Contents / Value | Delivery Charge |
|---|---|
|
Cart contains medium sized items. E.g. ribbons, books, floral sundries, bags etc. Excludes bulky items, fragile items and heavy items such as glassware, stones, living vases, floral foam. |
£5.50 |
| Glassware, Fragile Items, Bulky Items, Heavy Items, Floral Foam | £8.99 |
| Any non-oversize where the value is over £100 | Free |
| Oversize Items (This includes garden furniture or large tree) | Certain postcodes or areas of the UK may be subject to additional charges |
Weekend Delivery
Our weekend delivery service is only available in England & Wales. We can also only offer weekend delivery for orders delivered by courier. For large orders and those delivered by pallet we offer weekend deliveries by quotation only.
You can choose whether you would like a Saturday or Sunday delivery at checkout. Typically Saturday deliveries happen between the hours of 8am and 12noon and Sunday deliveries are between 8am and 6pm. Please note that weekend deliveries are not guaranteed to arrive on that day and subject to service capacity at the local depot.
Please note that certain large or bulky items may not be available on a weekend delivery service. We will contact you about any items.
| Order Value | Delivery Charge |
|---|---|
| Less than £216 | £14.99 |
| More than £216 | Weekend Delivery Unavailable |
Click and Collect
Orders can be collected free of charge from our North Leicester Distribution Centre or Click & Collect Partners.
If you would like to Click & Collect your order just place you order online and select collection from the relevant location when you are checking out.
We visit our Click & Collect partners once a week on the day shown at each location, so may have to wait up until a week for your order to reach its collection point.
UK Islands, Scottish Highlands & Ireland
This section includes delivery to Scottish Highlands, Northern Ireland, Republic of Ireland & all UK Islands (Wight, Man, Scilly, Scottish Isles etc.) as well as Jersey, Guernsey & other channel islands. Deliveries typically take 5-7 working days for these areas and we cannot offer a next day service.
| Order Value | Delivery Charge |
|---|---|
| Less than £300 | £36.00 |
| More than £300 | £19.99 |
| Any value of small items that fit into a small parcel | £8.99 |
European & International Delivery
We can ship to a select number of European & International locations. Costs for this vary and are quoted on a per box basis. If you would like further information on the costs associated with our country please call our offices.
Please note that European & International shipments are not insured or guaranteed and we do not cover any damages.
Shipping of Glass Items
If you are ordering glass items for an event please ensure that you have left plenty of time to get the goods to you. Due to the fragile nature of these items, it is inevitable that breakages will occasionally occur during transit.
We are always happy to replace damaged items free of charge or provide a full refund for the item which ever is appropriate, but you must ensure that you give us reasonable chance to do this.
Shipping of Bulky Items (e.g. Garden Furniture)
Some large / bulky items (like garden furniture) may be subject to a few shipping restrictions. There may be certain postcodes (for example some in the Scottish Highlands & Islands) that are subject to extra charges. There may also be certain items that require an premium for weekend delivery or 24hour services.
Signing for your order
All deliveries will require a signature. You should check that you have received the correct number of parcels before signing for the order.
If you are missing parcels only sign for the ones that you have received. If the boxes appear damaged in anyway you should sign for them as damaged or refuse them.