Our standard shipping services can take 3-5 days to despatch, however the majority of orders are depsatched withing 48 hours. During busier times leading up to key events like Valentines, Mothers Day & Christmas please bear with us. This service covers all areas of England, Wales & Lower areas of Scotland, once despatched shipping will take 24 hours, for areas of the UK futher away (i.e. The Scottish Highlands & Islands, Northern Ireland etc.) deliveries can take 2-3 days and other European countries could be longer still. Please note that certain large or bulky items may take 48 hours to deliver regardless of the location. We will contact you before dispatch about any items.

We offer an express service to all areas of England, Wales & Lower areas of Scotland. Just select this option during the checkout. Note any express orders must be placed before 12noon to get teh same day despatch. Please also note that certain large or bulky items may take 48 hours to deliver regardless of the location. We will contact you before dispatch about any items.

Our weekend delivery service is only available in England & Wales. We can also only offer weekend delivery for orders delivered by courier. For large orders and those delivered by pallet we offer weekend deliveries by quotation only.

You can choose whether you would like a Saturday or Sunday delivery at checkout. Typically Saturday deliveries happen between the hours of 8am and 12noon and Sunday deliveries are between 8am and 6pm. Please note that weekend deliveries are not guaranteed to arrive on that day and subject to service capacity at the local depot.

Please note that certain large or bulky items may not be available on a weekend delivery service. We will contact you about any items.

Orders can be collected free of charge from our North Leicester Distribution Centre or Click & Collect Partners.

If you would like to Click & Collect your order just place you order online and select collection from the relevant location when you are checking out.

We visit our Click & Collect partners once a week on the day shown at each location, so may have to wait up until a week for your order to reach its collection point.

This section includes delivery to Scottish Highlands, Northern Ireland, Republic of Ireland & all UK Islands (Wight, Man, Scilly, Scottish Isles etc.) as well as Jersey, Guernsey & other channel islands. Deliveries typically take 5-7 working days for these areas and we cannot offer a next day service.

We can ship to a select number of European & International locations. Costs for this vary and are quoted on a per box basis. If you would like further information on the costs associated with our country please call our offices.

Please note that European & International shipments are not insured or guaranteed and we do not cover any damages.

If you are ordering glass items for an event please ensure that you have left plenty of time to get the goods to you. Due to the fragile nature of these items, it is inevitable that breakages will occasionally occur during transit.

We are always happy to replace damaged items free of charge or provide a full refund for the item which ever is appropriate, but you must ensure that you give us reasonable chance to do this.

Some large / bulky items (like garden furniture) may be subject to a few shipping restrictions. There may be certain postcodes (for example some in the Scottish Highlands & Islands) that are subject to extra charges. There may also be certain items that require an premium for weekend delivery or 24hour services.

All deliveries will require a signature. You should check that you have received the correct number of parcels before signing for the order.

If you are missing parcels only sign for the ones that you have received. If the boxes appear damaged in anyway you should sign for them as damaged or refuse them.