In order to provide the best service across the UK & Worldwide for our varied mix of products and sizes, we use a variety of different couriers. We currently use

• Amazon Shipping
• Hermes
• DPD
• DHL
• Yodel
• Tuffnells
• Translink Express

note: this list however is not exhaustive and may be subject to change When your order is despatched we pass over your email and mobile phone number if provided to allow the couriers to update you with tracking details. As such you should receive an email and tracking info from the relevant courier. You can also find this information on your order history online

Our standard shipping services can take 3-5 days to despatch. During busier times leading up to key events like Valentines, Mothers Day & Christmas please bear with us. This service covers all areas of England, Wales & Lower areas of Scotland, once despatched shipping will take 24 hours, for areas of the UK futher away (i.e. The Scottish Highlands & Islands, Northern Ireland etc.) deliveries can take 2-3 days and other European countries could be longer still. Please note that certain large or bulky items may take 48 hours to deliver regardless of the location. We will contact you before dispatch about any items.

Cart Contents	Delivery Charge
Collect From Store Please see our stores in the Collect From Store section below	£1.99
Small Items Under £100 Excludes bulky items, fragile items and heavy items such as glassware, stones, living vases, floral foam.	£4.99
Standard Items Under £100 Excludes bulky items, fragile items and heavy items such as glassware, stones, living vases, floral foam.	£5.99
Any Non Bulky Items over £100 Exclude oversize, bulky and extra fragile items	Free
Oversize Items Under £100 This includes large garden furniture, arches, trees and other items that go by large courier or pallets	£8.99
Bulky / Extra Fragile Items Under £360 This includes extra fragile items that need to travel through the pallet network	£39.95
Any Items over £360	Free

Available in England, Wales & Lower areas of Scotland. Express orders are typically dispatched on the same day (if ordered before our cut off time of 3pm) on an overnight delivery. Your delivery date will be shown during the checkout. Please note that certain large or bulky items may take 48 hours to deliver. We will contact you before dispatch about any items.

Excludes bank holidays, some scottish deliveries may take longer than 24 hours to deliver

Order Value	Delivery Charge
Standard Orders	£9.95
Bulky / Extra Fragile Orders under £360	£49.99
Bulky / Extra Fragile Orders over £360	£9.95

Our saturday delivery service is only available in England & Wales. We can also only offer saturday delivery for orders delivered by courier. For oversize orders and those delivered by pallet we offer saturday deliveries by quotation only.

Typically Saturday deliveries happen between the hours of 8am and 12noon. Please note that weekend deliveries are not guaranteed to arrive on that day and subject to service capacity at the local depot.

Please note that certain large or bulky items may not be available on a weekend delivery service. We will contact you about any items.

Order Value	Delivery Charge
Orders under £100	£9.95
Orders Between £100 & £200	£14.99
Orders Between £200 & £300	£19.99
Order over £300	Quotation Only

This covers shipping Rates for Scottish Highlands, Offshore Islands & Northern Ireland. Please note we cannot offer a next day or weekend service to these destinations and these deliveries can take up to 7 working days to reach some destinations. Scottish Highland addresses are classified as the following postcodes (AB36-38, AB55-56, FK17-21, HS1-9, IV, KA27-28, KW, PA20-78, PH19-26, PH30-50, ZE1-3, TR21-25)

Orders can be collected free of charge from our North Leicester Distribution Centre or Click & Collect Partners.

If you would like to Click & Collect your order just place you order online and select collection from the relevant location when you are checking out.

We visit our Click & Collect partners once a week on the day shown at each location, so may have to wait up until a week for your order to reach its collection point. You need to place your order before 3pm on the Last Order Day in order for it to be picked, packed and delivery to the branch for the relevant delivery day

Location	Last Order Day	Delivery Day	Address	Opening Times
Birmingham	Monday	Wednesday	Units 20-21 Gravelly Industrial Park Birmingham West Midlands, B24 8HZ	Mon-Fri 5am-3pm Sat 5am-12
Bournemouth	Wednesday	Friday	Unit 12, Avon Trading Park, Reid Street Christchurch Bournemouth Dorset, BH23 2BT	Mon-Sat 8am-4pm
Bristol	Wednesday	Friday	Chapel Street St. Philips Marsh Bristol, BS2 0UH	Mon-Fri 5.30am-4pm Sat 5.30am-12 Sun 10am-3pm
Cardiff	Thursday	Monday	Bessemer Road Cardiff Cardiff CF11 8BA	Mon-Fri 6am-4pm Sat 6am-10am Sun 10am-2pm
Hayes	Friday	Tuesday	Unit 2, Clayton Road Alpha Estate Hayes, Middlesex UB3 1BB	Mon-Fri 9am-5pm Sat 9am-1pm Sun 9am-4pm
Leicester	Monday	Wednesday	90 Commercial Square Freemans Common Leicester, LE2 7SR	Mon-Fri 6am-4pm Sat 6am-2pm Sun 10am-2pm
Liverpool	Friday	Tuesday	25 Electric Avenue Liverpool Food Hub Liverpool Merseyside, L11 0EN	Mon-Fri 5am-1pm
Lordswood	Wednesday	Friday	Regent Business Centre Revenge Road Lordswood Kent, ME5 8UD	Mon-Fri 8am-4.30pm Sat 8am-1pm Sun 10am-3pm
Norwich	Wednesday	Friday	7 Frensham Road Sweet Briar Industrial Estate Norwich, NR3 2BT	Mon-Fri 9am-5pm Sat 9am-13pm Sun 10am-2pm
Nottingham	Tuesday	Thursday	Victoria Parkway Netherfield Nottingham, NG4 2PA	Mon-Fri 9am-5pm Sat&Sun 10am-4pm
Rothley, Leicestershire	Every Day	Every Day	UK Shopping Mall Loughborough Road Rothley, LE7 7NL	Mon-Fri 9am-5pm
Sheffield	Tuesday	Thursday	South Yorks Produce Centre Parkway Drive Sheffield, S9 4WN	Mon-Fri 5am-3pm Sat 5am-12:30pm Sun 10am-2pm
Waltham Cross	Tuesday	Thursday	Eleanor Trade Centre Trust Road Waltham Cross Hertfordshire, EN8 7HF	Mon-Fri 7am-5pm Sat 8am-2pm Sun 10am-3pm

We can ship to a select number of European & International locations. Costs for this vary and are quoted on a per box basis. If you would like further information on the costs associated with our country please call our offices.

Please note that European & International shipments are not insured or guaranteed and we do not cover any damages.

If you are ordering glass items for an event please ensure that you have left plenty of time to get the goods to you. Due to the fragile nature of these items, it is inevitable that breakages will occasionally occur during transit.

We are always happy to replace damaged items free of charge or provide a full refund for the item which ever is appropriate, but you must ensure that you give us reasonable chance to do this.

Some large / bulky items (like garden furniture) may be subject to a few shipping restrictions. There may be certain postcodes (for example some in the Scottish Highlands & Islands) that are subject to extra charges. There may also be certain items that require an premium for weekend delivery or 24hour services.

All deliveries will require a signature. You should check that you have received the correct number of parcels before signing for the order.

If you are missing parcels only sign for the ones that you have received. If the boxes appear damaged in anyway you should sign for them as damaged or refuse them.